1. How can I book an attraction or excursion on Avemto?

Choose the attraction you are interested in, check the description, available dates, price, cancellation conditions and organisational information. Then complete your booking online and pay using one of the available payment methods.

After completing your purchase, you will receive an email with your booking confirmation and ticket or voucher. For some attractions, especially theme parks such as Siam Park, Loro Park, Aqualand or Jungle Park, you may receive an additional admission ticket from AVEMTO in a separate email.

2. Is the booking confirmed automatically?

Yes. All bookings on Avemto are confirmed automatically after payment has been completed.

You do not need to wait for manual availability confirmation or any additional approval. Once the purchase is completed, you will receive your booking confirmation together with the ticket or voucher for the selected attraction.

3. When will I receive my ticket?

In most cases, your ticket or voucher is sent automatically after payment has been completed.

For selected attractions, such as theme parks, we may additionally send the official admission ticket in a separate email. If you do not receive the ticket immediately, please check your spam/promotions folder or contact us.

4. Do I need to print the ticket?

No. Showing the ticket or voucher on your smartphone before the attraction starts is sufficient.

However, if you do not want to take your phone with you to the attraction, you may also present a printed ticket.

5. What payment methods are available?

On Avemto you can pay online using the available payment methods, including:

• payment card,

• Stripe,

• PayPal.

We do not accept cash payments or card payments over the phone.

6. Can I pay on site?

No. In order to guarantee your place and process the booking correctly, payment must be completed online during the booking process.

7. Can I pay by bank transfer?

Currently, we do not support standard SEPA bank transfers as a payment method for online bookings.

Available payment methods are displayed during checkout.

8. Can I pay with a debit card?

Yes, if your debit card supports online payments and is accepted by the payment provider.

9. Why does card payment require an additional code or authorisation?

Some card payments require additional confirmation by your bank, such as an SMS code, mobile app approval or the 3D Secure system.

This is a security measure used by banks and payment providers. If you cannot confirm the transaction, please contact your bank or choose another payment method, such as PayPal.

10. Can I book an attraction at the last minute?

Yes, if the selected date is available in the booking system.

For last-minute bookings, we recommend carefully checking the start time, meeting point and conditions of the selected attraction. If you have any doubts, please contact us before making the purchase.

11. Does every attraction include transfer or hotel pick-up?

No. Transfer is available only for selected attractions.

Information about whether transfer is included in the price or available additionally is always provided in the description of each attraction.

12. How will I know where the meeting point is?

Information about the meeting point, start time, pick-up or collection point will be provided in the email containing your ticket or voucher.

For some attractions, this information may also be available directly in the attraction description.

13. What time should I arrive at the meeting point?

We recommend arriving at the meeting point at least 10–15 minutes before the attraction starts.

For some activities, such as quad tours, jet ski tours, boat trips or guided excursions, earlier arrival may be required. Exact information is provided in the attraction description or on the ticket.

14. What happens if I arrive late?

If you arrive late for the attraction, transfer or meeting point, participation may no longer be possible.

In such cases, refunds are usually not available. Attraction organisers cannot always wait for late participants, as this would delay the entire group.

15. Can I cancel my booking?

Yes, but cancellation conditions depend on the specific attraction.

In most cases, free cancellation is possible up to 24 or 48 hours before the attraction starts, but you should always check the cancellation conditions provided in the description of the selected offer.

16. Where can I find the cancellation conditions?

Cancellation conditions are available in the description of each attraction or in the booking information provided during the reservation process.

Before making payment, always check the cancellation and refund rules for the selected attraction.

17. What happens if the attraction is cancelled due to bad weather?

If the organiser cancels the attraction due to bad weather, participant safety or other circumstances beyond control, the customer may always choose between:

• rescheduling the attraction,

• receiving a full refund of the amount paid.

The decision whether the attraction can take place is made by the organiser, taking participant safety and weather conditions into account.

18. Can I change the booking date?

Changing the booking date depends on availability and the conditions of the selected attraction.

Please contact us as soon as possible with your booking number and preferred new date. We will try to help, but changes are not always possible.

19. Can I buy an attraction as a gift?

For selected attractions, it is possible to purchase without a specific date or as a gift, if this option is available in the booking system.

Not all attractions offer this possibility. Availability of this option depends on the settings of the individual service provider.

20. From what age do children require a ticket?

Child ticket rules depend on the specific attraction.

Information about child prices, age limits and possible free admission for younger children is available during ticket selection or in the attraction description.

21. Can I book several tickets at once?

Yes. Simply select the required number of participants during the booking process.

Please check whether the price applies per person, per couple, per group or for an entire boat or private excursion.

22. How does a private boat charter work?

When booking a private boat charter, you usually purchase one service for the entire group rather than a separate ticket for each person.

Each boat has a maximum passenger limit that cannot be exceeded. Details can be found in the description of the selected offer.

23. Will the boat be private only for me during a private charter?

Yes. A private charter means the boat is reserved exclusively for you and your guests, according to the conditions of the selected offer.

A skipper or crew may also be on board if required by the service.

24. What should I bring to the attraction?

This depends on the type of attraction. Detailed information can be found in the attraction description.

In general, we recommend bringing:

• ticket or voucher,

• identification document,

• water,

• sunscreen,

• comfortable clothing,

• swimwear and towel for water activities,

• driving licence if required for the attraction.

25. Do I need a driving licence for quads, buggies, boats or jet skis?

This depends on the specific attraction.

If a driving licence, boating licence or another document is required, this information will be provided in the attraction description. For some activities, the original document is required and copies or photos may not be accepted.

26. Where does the attraction end?

Most attractions end at the same place where they start, unless stated otherwise in the offer description.

If the attraction includes transfer service, return transport is usually provided to the same pick-up point.

27. I have a question about my booked attraction. Who should I contact?

For questions regarding payments, bookings or tickets, please contact AVEMTO:

info@avemto.com

If your question concerns the attraction itself, you may also use the organiser’s contact details if they are provided on the ticket or voucher.

28. Is Avemto the organiser of the attractions?

AVEMTO is an online booking platform that allows customers to conveniently book attractions, excursions and tourist services online.

The attractions themselves are operated and organised by cooperating suppliers, organisers and local operators.

29. Are the prices on Avemto up to date?

We make every effort to ensure that prices and information displayed on the website are up to date.

The valid price for a booking is always shown during checkout before payment is completed.

30. How can I contact Avemto?

You can contact us via:

• e-mail: info@avemto.com,

• telephone, if available on the website,

• live chat, if active.

One message is enough. We will respond as quickly as possible.