Terms of Use

Terms of Use

AVEMTO GENERAL TERMS AND CONDITIONS

Structure:
I. Terms of Use of the Website
II. Terms for Users of the AVEMTO Platform
III. Terms for Providers (Suppliers) of Tourist Services

AVEMTO provides a booking platform for users and providers of tourist services. The platform may also be made available to cooperating entities (sub-brokers/partners), only on the basis of a separate agreement and with prior written consent of AVEMTO. Service agreements for tourist services are concluded directly between the user and the provider; AVEMTO is not a contracting party to these agreements.

I. TERMS OF USE OF THE WEBSITE

  1. Operator and Contact
    The website (all subpages and content) is operated by AVEMTO, Calle Baleares 4, 38670 Costa Adeje, Spain.
    E-mail: info@avemto.com

  2. Application
    By using the website, you accept these Terms and the Privacy Policy.

  3. Informational Nature of Content
    The content of the website is for informational purposes only and does not constitute an offer. A binding contract with a provider arises only after a booking request is made via the platform and accepted by the provider.

  4. No Warranty
    AVEMTO may modify the content, structure, and functions of the website at any time. AVEMTO does not guarantee uninterrupted availability, error-free operation, virus-free use, or the accuracy and timeliness of data (including third-party data).

  5. Liability
    To the extent permitted by law, AVEMTO and its representatives shall not be liable for damages related to access to or use of the website, except in cases of willful misconduct, gross negligence, or where liability is mandatorily provided by law (life/health, product liability).

  6. Third-Party Content and External Links
    Third-party content and linked websites are the responsibility of their owners. Use of such websites is at your own risk. Illegal content may be reported to info@avemto.com.

  7. Intellectual Property Rights
    The website is protected by copyright and intellectual property laws. Copying, publishing, embedding, or further distribution without prior written consent of AVEMTO is prohibited.

  8. Amendments
    AVEMTO may amend these Terms for future use by publishing them on the website. Continued use constitutes acceptance of such changes.

  9. Applicable Law and Jurisdiction
    Spanish law applies (excluding CISG). Exclusive jurisdiction lies with the courts of Tenerife, provided the user is a business entity or has no permanent residence in Spain.

II. TERMS FOR USERS OF THE AVEMTO PLATFORM

  1. Nature of AVEMTO’s Service
    AVEMTO acts as an intermediary: it presents providers’ offers and forwards bookings. AVEMTO is not the organizer, lessor, or seller of tourist services.

  2. Registration
    Some functions (e.g., booking/payment) require registration and e-mail confirmation. Users must be at least 18 years old, keep their password secure, and may not create more than one account.

  3. Conclusion of the Contract
    After selecting a service (destination, type, date, number of participants, price), the user submits a binding booking request via the “book with payment obligation” button. The user is bound by the offer for 5 working days. The provider may refuse the booking if the conditions are not met (no refund if stipulated by the provider).

  4. Confirmations and Tickets
    AVEMTO provides, on behalf of the provider, booking confirmations, payment confirmations, and data required for service execution (e.g., tickets).

  5. Payments
    Fees for services are based on the agreement with the provider. AVEMTO may collect payments on behalf of the provider. Accepted payment methods are shown during the booking process. Users must provide truthful payment details and update them when necessary.

  6. Prices
    Prices are per person and include VAT and other taxes; local taxes may apply on-site. Providers’ offers may include specific conditions (e.g., cancellations/refunds) which must be checked before booking.

  7. User Obligations
    Users must keep login data confidential, place orders in accordance with service information, and indemnify AVEMTO from third-party claims arising from misuse (except where caused by AVEMTO).

  8. Availability and Liability
    Users have no claims to specific availability, quality, or support of the platform. AVEMTO is not liable for the accuracy of provider data or for the performance of providers.

  9. Limitation of AVEMTO’s Liability
    Unless otherwise expressly agreed, AVEMTO is not liable for the conclusion of contracts with providers or for defects in providers’ services. Any contractual liability of AVEMTO is limited to three times the price of the mediated service, except where otherwise required by law (e.g., life/health, willful misconduct, gross negligence).

  10. Termination of Registration
    Users may block their account at any time. AVEMTO may terminate registration with one week’s notice. Extraordinary termination rights remain unaffected.

  11. User Reviews and Content
    Users may publish reviews and photos and are fully responsible for their content (accuracy, no rights violations). AVEMTO may reformat, use (including for advertising), or delete such content and does not guarantee confidentiality. Users indemnify AVEMTO from third-party claims related to such content (except where caused by AVEMTO).

  12. Personal Data
    AVEMTO processes personal data only to the extent necessary for mediation services and forwards required data to the provider for contract execution. Details are provided in the Privacy Policy.

  13. Amendments to the Terms
    AVEMTO may amend these Terms (consumers will be notified at least 14 days in advance by e-mail). Lack of objection equals acceptance. For new bookings, amended terms may apply without prior notice.

Correspondence Address:
AVEMTO, Calle Baleares 4, 38670 Costa Adeje, Spain

III. TERMS FOR PROVIDERS (SUPPLIERS)

  1. Application
    This section applies to agreements concluded between providers and users through the AVEMTO platform (also via partners/sub-brokers).

  2. Accuracy of Data
    Data submitted through the platform must be truthful. In case of false data, the provider may withdraw from the contract, exclude the user, and claim compensation (according to cancellation rules).

  3. Meeting Point and Formalities
    The user is responsible for arriving on time at the meeting point and for holding required travel documents and meeting conditions (including health requirements).

  4. Additional Conditions
    Providers may set additional participation or transport conditions. Failure to meet them entitles the provider to refuse participation or exclude the user without refund.

  5. Conclusion of the Contract
    The contract is concluded once the provider accepts the binding request. The user is bound by the offer for 5 working days.

  6. Payment
    The total price is due upon conclusion of the contract.

  7. No Right of Withdrawal (Distance Contracts)
    For tourist services concluded at a distance, no statutory consumer withdrawal right applies; only the cancellation/termination rights specific to such services apply.

  8. Insurance
    Insurance is provided by the service provider.

  9. Non-Payment
    If the user fails to pay despite the provider’s readiness to perform, the provider may withdraw and charge cancellation fees in accordance with cancellation rules.

  10. Communication
    All communication between the user and provider takes place via the AVEMTO platform (using the platform’s forms is recommended).

  11. Cancellations
    Cancellation terms are as stated in the description of the offer and on the voucher. Unless otherwise specified:
    a) up to 48 hours before the start – full refund,
    b) less than 48 hours or “no-show” – no refund.
    The user may prove no damage or lesser damage; the provider may claim higher, proven damages. Refunds are made using the same payment method; bank transfers within 7 business days.

  12. Extraordinary Cancellation (Force Majeure, etc.)
    The provider may cancel the service without notice if external circumstances (weather, government actions, strikes, force majeure) make execution impossible or significantly difficult/unsafe. The price will be refunded.

  13. Exclusion from Participation
    The provider may refuse or exclude participation if the user fails to meet participation conditions, poses a risk to themselves/others, or significantly disrupts the service. No refund will be granted in such cases.

  14. Program Changes
    Minor program changes are permissible if necessary due to unforeseen or unavoidable circumstances.

  15. Other Provisions
    Special or differing conditions may result directly from the offer description.

  16. Time Zone
    The provider’s time zone is decisive for calculating deadlines.

  17. Provider’s Liability
    The provider is liable for its services in accordance with applicable law; to the maximum extent permitted, liability may be limited or excluded.

  18. Amendments
    Providers’ terms may be amended for future bookings. For each booking, the terms valid at the time of conclusion apply.