Terms of Use

Terms of Use

Last updated: 09/05/2026

I. Information about the Website

The website www.avemto.com is operated by AVEMTO, located at:

Calle Baleares 4
38670 Costa Adeje
Santa Cruz de Tenerife
Spain

Contact:
info@avemto.com

These Terms of Use define the conditions for using the AVEMTO platform, the rules for making reservations, and the rights and obligations of users and service providers.

By using the website, the user accepts these Terms and the Privacy Policy.

II. Nature of the AVEMTO Platform

AVEMTO is an online booking platform that allows users to search, compare and book tourist attractions, excursions, activities and services offered by cooperating providers.

AVEMTO operates as an intermediary platform between the user and the tourism service provider.

Services presented on the website are provided by independent suppliers, attraction organizers, transport providers or tour operators cooperating with AVEMTO.

AVEMTO is responsible for the operation of the platform, the booking and payment process, and providing the user with documents related to the reservation.

Detailed conditions regarding the performance of attractions, participation requirements, health restrictions or organizational conditions may be specified individually by the service provider.

III. Reservations and Conclusion of Agreement

Making a reservation through the AVEMTO platform constitutes placing an order for the selected tourism service.

Before finalizing the reservation, the user is required to:

  • verify the details of the offer,

  • verify the date, time and location of the service,

  • review the cancellation conditions,

  • provide accurate and up-to-date information.

The reservation is confirmed after successful payment or after receiving a reservation confirmation sent by AVEMTO.

After confirmation of the reservation, the user may receive:

  • reservation confirmation,

  • voucher,

  • ticket,

  • instructions regarding the attraction,

  • organizational information.

Documents may be delivered electronically to the e-mail address provided during the reservation process.

AVEMTO reserves the right to refuse or cancel a reservation in the event of:

  • providing false information,

  • violation of these Terms,

  • technical or security issues,

  • inability of the provider to perform the service.

In the event of cancellation for reasons beyond the user’s control, the user may be entitled to a refund according to the conditions of the specific offer.

IV. Payments

Payments for services available on the website may be processed through external payment operators such as Stripe, PayPal or other available payment methods.

AVEMTO may collect payments on behalf of service providers.

The user is required to provide accurate payment information and use only payment methods that they are authorized to use.

In the event of payment authorization failure or transaction issues, the reservation may be cancelled.

V. Prices and Taxes

Prices displayed on the website are presented in the currency indicated during the booking process.

Unless otherwise stated in the offer, prices include applicable taxes.

AVEMTO makes every effort to ensure that displayed prices are current and accurate; however, in exceptional cases technical errors or inaccuracies beyond AVEMTO’s control may occur.

All information regarding the price of the service is presented to the user before the reservation is completed.

VI. Cancellations and Refunds

Cancellation and refund conditions are specified individually for each offer and presented to the user before the reservation is made.

The user is required to review the cancellation conditions before making payment.

Unless otherwise specified in the offer:

  • cancellations made at least 48 hours before the start of the attraction may qualify for a full refund,

  • cancellations made less than 48 hours before the start of the attraction or failure to appear at the meeting point may result in no refund.

Refunds are generally made using the same payment method used for the purchase.

The refund processing time may depend on the payment operator or the user’s bank.

If an attraction is cancelled by the provider or for reasons beyond the user’s control, the user may be entitled to:

  • a full refund,

  • rescheduling,

  • voucher,

  • alternative attraction,

according to the conditions of the specific offer.

VII. User Obligations

The user is required to:

  • use the website in accordance with the law,

  • provide accurate information,

  • comply with participation conditions for attractions,

  • arrive on time at the meeting point or service location,

  • possess all required documents,

  • not use the website in a manner that violates the rights of third parties.

The user is responsible for activities performed using their account.

VIII. Reviews and User Content

Users may publish reviews, comments, photographs or other content related to the use of services.

By publishing content, the user declares that:

  • they own the rights to the published materials,

  • the content does not violate the law or third-party rights,

  • the content is not offensive, illegal or misleading.

AVEMTO reserves the right to remove content that violates these Terms or applicable laws.

IX. Liability

AVEMTO makes every effort to ensure the proper functioning of the platform and the accuracy of the information presented.

AVEMTO shall not be liable for:

  • temporary interruptions in website operation,

  • technical problems beyond AVEMTO’s control,

  • actions or omissions of independent service providers,

  • damages resulting from false information provided by the user,

  • force majeure events.

AVEMTO’s liability towards the user is limited to the value of the reservation made, unless mandatory legal provisions provide otherwise.

This provision does not exclude liability in cases where limitation of liability would not be permitted under applicable law.

X. Complaints

Any complaints regarding the operation of the platform or the booking process may be submitted to:

info@avemto.com

The complaint should include:

  • user information,

  • reservation number,

  • description of the issue,

  • user request.

AVEMTO reviews complaints without undue delay.

In the case of complaints concerning the actual performance of the attraction, AVEMTO may forward the complaint to the relevant service provider.

XI. Personal Data

AVEMTO processes users’ personal data in accordance with applicable laws and the Privacy Policy available on the website.

Data may be shared with service providers only to the extent necessary to complete the reservation.

XII. Intellectual Property Rights

All content available on the website, including in particular:

  • texts,

  • photographs,

  • graphics,

  • logos,

  • videos,

  • branding elements,

  • website layout,

is protected by applicable intellectual property laws.

Copying, publishing, distributing or using content without prior written consent from AVEMTO is prohibited.

XIII. Changes to the Terms

AVEMTO reserves the right to modify these Terms in the event of changes in law, platform functionality or business model.

The current version of the document is published on www.avemto.com.

The Terms applicable to a reservation are those in force at the time the reservation is made.

XIV. Applicable Law

The use of the website and services provided through the platform shall be governed by Spanish law.

Any disputes related to the use of the platform or services provided through it shall be resolved in accordance with applicable Spanish law.

XV. Contact

Any questions regarding the use of the website should be directed to:

info@avemto.com

AVEMTO
Calle Baleares 4
38670 Costa Adeje
Santa Cruz de Tenerife
Spain